Frequently Asked Questions

Purchasing products online may seem daunting for some new customers, for this reason we have compiled the below information to assist our customers in learning more about this site, our company and the products available. If you have any additional questions please Contact Us for more information.

What is your privacy policy?
Maintaining customer privacy is very important to us, which is why any information you provide within our shop is only collected for limited use on our own site. All deliveries are sent in discreet Economy postage or International courier post packaging.

Is my personal information and credit card details kept secure?
We treat the security of our customer's online information very seriously. To ensure your security, Secure Socket Layer (SSL), which encrypts credit card numbers, secures all credit card transactions and personal details to prevent unauthorised people from intercepting your credit card information.

I would prefer not to give my credit card information over the Internet, is there any other way I can make payment?
We use a secure online shopping cart to ensure your credit card details are always secure and safe. We also accept Paypal payments.

What type of credit cards do you accept?
We accept Visa®, Mastercard®, Diners® and American Express®) The details that will show on your credit card statement for any purchases via our online health store will show as Little Paws Limited

What Currency are the prices in?
All products are in New Zealand currency and shipped from New Zealand.

How long will it take to receive my order?
All products purchased within our store are distributed directly from New Zealand and orders are normally processed within 24-48 hours.

Why do I need to set up an account to purchase products from your online shop?
To purchase the products listed within our online shop you are required to set up an account, this is another way of ensuring that your contact information is correct. Having an account also gives you access to a lot of handy free features, such as personal address book (for sending gifts to other people), account history, product notifications and quick access to new products.

Will you contact me if there are problems with my order or the product is out of stock?
We will immediately notify you via email regarding the status of your order, including backorders and payment complications.

What are your shipping options?
Customers have a choice of International Airpost (10 days), International Airpost Insured (10 days), International Express (5 days), FastPost (1-3 days) and NZ Post (2-5 days). We recommend that New Zealand customers select FastPost delivery and International customers select International Airpost Insured, as this is a prompt service with a track and trace consignment number. PLEASE NOTE that we cannot guarantee delivery for orders sent via International Airpost or NZ Post postal service.

Will you notify me when my order has been shipped?
You will receive an email confirming when your order has been sent out to. If you selected NZ FastPost or International Airpost Insured delivery you will also be advised of your Track & Trace consignment number and the freephone number for any queries regarding your delivery.

What is your Product Return Policy?
Read our online Shipping & Returns information.

How do I find information about a product?
If the product you are seeking is in stock then simply click on the image of the product to be taken to additional information including product analysis for that specific product. You can also read other customer reviews for products and you are welcome to Contact Us for additional information regarding a product.